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How Insights Billable utilisation is calculated

How Insights Billable utilisation treats tracked delivery time, schedule capacity, missing timesheets, and the live current-month window through yesterday.

Written by Ben Walker

Insights Billable utilisation shows delivery-project time against schedule capacity for salary, wage and part-time staff. It is closer to “tracked billable time versus schedule capacity” than “only weeks with a submitted timesheet count”.

What counts in the numerator

The numerator is tracked time on delivery projects.

It does not include time on business overheads, opportunities or time-credit entries.

There is no submit or approve gate for this figure. Tracked time counts as soon as it is saved.

What counts in the denominator

The denominator is work-schedule capacity minus leave for scheduled salary, wage and part-time staff.

The gate is the person’s schedule, not whether a timesheet was submitted. Missing timesheets for scheduled staff still leave those people in the denominator, so utilisation can look low when time has not been entered yet.

How the current month is shown

For the calendar month you are in now, Billable utilisation uses a live window: from the 1st through yesterday (or through the 1st when today is the 1st). That matches Staff Capacity month-to-date thinking and stops an empty timesheet for today from pulling the figure down first thing in the morning.

Both the headline tile and the current-month point on the trend chart use that same live window. Closed months on the chart use the full calendar month.

The comparison under the tile is like-for-like: the same days of the previous month (for example 1–12 September against 1–12 August), not the whole of last month.

When teams enter time weekly, utilisation can still look low mid-week until timesheets catch up. The live cutoff improves scanning against capacity, but missing entries for scheduled staff still sit in the denominator.

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