Use this when Drum shows that accounting sync is paused, or when an invoice, bill, purchase order or attachment will not push to Xero, MYOB or QuickBooks while the Drum team is importing data into your account.
What is happening
When the Drum team runs a data import for your account (the Google Sheets migration import), your accounting connection can stay in place. While that import-mode run is queued or running, Drum pauses finance sync for the account so nothing is sent to or pulled from Xero, MYOB or QuickBooks. That avoids duplicate companies or invoices while imported records are still settling.
A validate-only check by the Drum team (no records written) does not pause sync.
What you see
In the web app: an alert such as Accounting sync is paused … while a Google Sheets import runs. Try again when the import is complete.
Approve and send, cost auto-bill, or attachment uploads: Drum keeps the usual “could not be sent” / not-sent style warning. Nothing reached the accounting system.
API: HTTP 409 with code finance_sync_paused.
MCP / Connected Agents: a conflict with reason finance_sync_paused.
What to do
Confirm with the Drum team that a data import is in progress (or recently failed with imported records still being resolved).
Wait until they confirm the import has finished successfully.
Retry the push (invoice, bill, purchase order, attachment, or API/MCP call).
You usually do not need to disconnect Xero, MYOB or QuickBooks for a Drum-led import. The Drum team arranges the run so the connection can stay while sync is paused.
If the pause lasts after the import should be done
After a successful import-mode run, sync starts again with no extra step from you. If an import failed part-way and imported records remain, the pause can stay until the Drum team resumes the import, clears those records, or locks the account for go-live. Contact Drum support if the paused message continues when you believe the import is finished.