Use this when a shared mailbox (for example [email protected]) was the login for someone who is leaving, and a new person needs that same address as their Drum login.

Each Drum login email belongs to one user record across Drum. Revoking a member's access stops them logging in and keeps their history, but it does not free that email for a brand-new person.

If you invite the same address again without freeing it first, Drum gives the existing membership for that login its access back, with a new employment period from the day the invitation is accepted. The new person would get the old login back, including its password history, not a separate clean account.

You cannot change another member’s login email from the members screen yourself. Contact Drum support and ask us to change the departing user’s login email to another unique address (for example [email protected]).

Once that is done, revoke their access in Settings → User Accounts (if you haven't already), then invite the new person on the shared mailbox address as usual.

If the new person can use their own email instead of the shared mailbox, invite them on that address and revoke the departing member's access as usual. That keeps history cleanly separate and avoids freeing the shared login.

Drum staff rows in the Drum team group cannot have their access revoked from User Accounts. Contact Drum support if you need their access removed.

Related: How to revoke or restore a member's access and Invite users to your Drum account.